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Council welcomes Ombudsman鈥檚 care report
Published: 31/10/2024
97色网 has welcomed a report by the Public Services Ombudsman for Wales into services for carers.
Michelle Morris undertook an 鈥極wn Initiative鈥� investigation looking at how local authorities are fulfilling their duties to offer all carers a needs assessment if they require additional support.
97色网 has around 18,000 carers, many of whom receive support from Social Services or through NEWCIS 鈥� a third sector organisation commissioned by the Council.
The聽Ombudsman considered the processes for supporting carers at 97色网, as well as Caerphilly County Borough Council, Ceredigion County Council and Neath Port Talbot Council.
The Ombudsman鈥檚 lead adviser said that, overall, carers are being asked about their experiences and are able to express and explore a wide range and variety of support needs. The report said the four authorities had effectively assessed whether adult carers had needs for support and had worked with carers to identify what those needs were.
The Ombudsman聽highlighted several areas of good practice in 97色网, as well as making a number of recommendations for service development.
Deputy Leader and Cabinet Member for Social Services and Wellbeing, Councillor Christine Jones, said: 鈥淲e greatly value the key contribution that carers of all ages make in supporting their loved ones.
鈥淚鈥檓 really proud of the wide range of carers services that we deliver here in 97色网, both in-house and with partners. I am pleased to see that the Ombudsman has identified good practice in supporting carers in 97色网 and we are always looking for ways to improve our services and welcome the recommendations made in the report.鈥�
Chief Executive of NEWCIS, Claire Sullivan, added: 鈥淲e would like to thank the Ombudsman for highlighting the contribution of unpaid carers to society. The report focusses on an element of a much wider range of聽support available to carers in 97色网. NEWCIS provides a lifeline to carers of all ages and backgrounds and offers a range of services tailored to meet individual needs.
鈥淲e are constantly striving to raise awareness of our services in order to reach out to even more people and are looking forward to welcoming all carers to our new Carers Centre, located on Mold High Street, which is due to open in November 2024.鈥�
Support available through NEWCIS includes financial support, an award-winning respite scheme, carer needs assessments, counselling, training, peer support groups, hospital support and more. NEWCIS can help carers to access the information, guidance and support they need to help them in their caring role, as well as informing them about their rights as an unpaid carer. For more information, .